the main idea: in the last months software has become a commodity. software was priced as SaaS. that changed because now software is easier to build than ever. in the latest months operators started “service as software” to capture higher margins. at some point all legacy companies will have implemented the same automation, which will lead to price drops. a new layer of value creation will emerge: anticipation of market changes, based on what software companies know best, generating users and tracking their behavior. software companies will go as far as to not monetize the user anymore to not slow down user growth. what the biggest software players and labs are already doing is buying access to different target groups, through podcast acquisitions, through newsletter acquisitions, through buying software tools, sunsetting the software and only using the users.
three things changed in the last eighteen months. AI collapsed the rebuild cost. the buyers moved up the stack. and capital piled up faster than credible vehicles to absorb it. to see where value is going, start with where it’s been.
what follows now are the three layers of pricing that software moves through. layer one: sell the tool, capture 2-5%. layer two: sell the outcome, capture 30-60%. layer three: own the informational advantage your distribution creates, and price it to buyers who were never your customers in the first place. the first two exist today. both are already priced. both terminate. the third is what the rest of this document is about.
level one: sell the tool.
classical SaaS. subscription pricing on software the customer runs themselves. the honest math on the capture: 2 to 5% of the value created. if a software tool saves a sales org 30% of their time and closes 20% more deals, the customer keeps 95% of the value. you get the subscription.
that was fine when software was expensive to build and hard to replace. neither is true anymore.
in june 2025, Wix paid $80 million in cash for Base44. an app-building platform six months old, built by one man, Maor Shlomo, with no outside funding and fewer than ten employees. one person, half a year, eighty million. a competitor with a coding agent replicates most SaaS in weeks. the moat classical software rested on, the thing that made a five-year subscription defensible, is now a rounding error on someone else’s development timeline.
AI collapsed the rebuild cost. LTVs are finite. code depreciates.
selling the tool is a shrinking share of a shrinking pie. this isn’t the answer to what comes next. it’s the answer everyone is trying to escape.
level two: sell the outcome.
same software. but you don’t sell it. you run it yourself and sell the result.
AI-native law firms replace paralegals and associates with agents and sell filings directly to end clients. Crosby does this. AI-native insurance carriers underwrite and issue policies in minutes. Corgi does this, full-stack, licensed, $2.6B valuation eighteen months after founding. AI-native accounting practices run 90% automated and sell filed returns.
capture jumps from 2-5% to 30-60%. not because the software got better. because the customer can no longer comparison-shop you against another vendor. they’d have to replace the whole function.
that’s pure service as software. one operation. built AI-native from day one. sold directly to end clients.
Sam Lessin’s answer takes it further. use software to run real businesses better, then buy them and keep the entire uplift. Metropolis is the flagship. it didn’t sell parking software. it raised a $1.8 billion package and took SP+ private at a 52% premium on a century-old public company: $1.5 billion including debt, the largest venture-backed M&A deal of 2024. the prize: the biggest parking operator in north america. four thousand locations, twenty thousand employees, four billion dollars a year in payments flowing through one company’s computer vision. Metropolis captured the whole delta. and the thesis has skin in it. Slow Ventures, Lessin’s own firm, is in the financing.
this is the strongest existing answer in circulation. it has serious backing. Slow Ventures has built a thesis around it. operator-founders are structuring vehicles that assume it. and it’s coherent. the value creation is real, the capture structure is defensible, and the transaction evidence exists.
Lessin’s argument, stated fairly: classical SaaS captures a small slice of the value it creates. AI collapses the moat around software itself. the winning move is to stop selling the tool, run the operation, and own the business the operation transforms. equity captures what fees couldn’t. ownership is what comes after SaaS.
the AI rollup wave is this argument in execution.
it’s leveraged service as software. instead of building one operation from scratch, you buy operations that already have customers and run them AI-native. same value capture logic. bigger surface area.
Crescendo acquired PartnerHero and is rolling out AI customer service to its 200 customers, taking gross margins to 60-65%. Long Lake has acquired 18 businesses with 25-30% productivity gains in HOA management and a 10x increase in new-customer pipeline. Dwelly acquired six property-management agencies and doubled EBITDA margins where the tech is fully deployed. Titan acquired RFA and cut user onboarding from weeks to minutes.
the mechanics are subtler than the discourse admits.
the customer isn’t paying more. the operator delivers at a fraction of the cost. the delta is the margin. the AI has to be invisible enough that the customer doesn’t churn and effective enough to double free cash flow in eighteen months.
the band is 30-70% automation. below 30%, you can’t underwrite the value creation. above 70%, you’re buying expensive headcount you’re about to automate away. between 30 and 70%, you’re buying real operational substance that AI can meaningfully transform but not replace. CPAs. MSPs. property managers. call centers. this is the band where rollups make sense.
the multiple only re-rates if the transformation is real. Constellation, TransDigm, Danaher trade at 20-25x EBITDA because they demonstrably improve the companies they buy. aggregate assets without transformation and you deserve a PE multiple. genuinely double free cash flow through AI across a portfolio and you can argue for something closer to a software multiple.
what holds customers after acquisition is not the relationship. in order: processes get better and issues resolve faster. the seniority and knowledge of the combined group. greater options and support. and only fourth, the existing relationship. outcome improvement is the moat.
level two works. i’ve argued it against its critics, transaction data in hand.
but ownership is a capture structure. not a level.
buying the company you operate better changes how much of the value you keep. it doesn’t change what the value is. you are still monetizing the operation. equity instead of fees is a payment structure, not a category shift. a level, properly defined, monetizes a different object entirely.
and the defensibility question doesn’t go away when you own the operation. an operation is replicable. not in weeks like a tool. in years, by a funded competitor buying into the same band of the same vertical. every Metropolis has a competitor two years behind it with the same acquisition thesis and a cheaper cost of capital. the proof is already on this page: Long Lake and Dwelly are the same thesis in the same band. two geographies, funded independently. ownership is a stronger position than tool-selling. it’s not a permanent one.
run the sequence forward the way you’d extrapolate any trendline.
level one goes to free. the tool already functions best as an entry point, a customer-acquisition cost. HubSpot proved the endgame a decade ago. the free CRM was never the product, it was the acquisition machine. now reread the purchase log above: the same company is skipping the tool entirely and buying the audiences outright.
level two goes to commodity. every credible operator will have the automation, because the automation is for sale.
ownership captures more of level two while it lasts. it doesn’t extend how long level two lasts. software stops being a product and becomes infrastructure. everyone has it. nobody wins on it.
so the smartest buyers stopped buying software a while ago. the tape shows what they’re buying instead.
reach, then sight.
april 2026. OpenAI makes the first media acquisition in its history: TBPN, a daily tech talk show. fifty-eight thousand youtube subscribers at signing. terms undisclosed, reported at hundreds of millions. run the math per subscriber and the deal is absurd. run it per room reached and it’s cheap: TBPN is where the industry talks to itself, and OpenAI bought a permanent seat. the company whose models everyone rents concluded the scarce asset wasn’t the model. it was the channel.
HubSpot is running the same migration as a series. The Hustle in 2021. a newsletter, an audience. Starter Story in february 2026. another newsletter, another audience.
that’s reach. distribution by volume. rooms entered.
and the serial acquirers went a level higher still.
Constellation Software, roughly a hundred vertical acquisitions a year, the most disciplined buyer in the game, bought Keypoint Intelligence in may 2026. not a tool that operates in the digital-imaging vertical: the benchmark authority the vertical measures itself against.
Beacon Software deserves a longer look, because it is the Constellation model being rebuilt in real time. AI-native, venture-funded, and in a hurry. founded in Toronto in 2024 by Nilam Ganenthiran, Instacart’s former president, and Divyahans Gupta, ex-Sequoia, ex-Databricks. roughly thirty acquisitions in two years. lately one a week, sixty days from open to close. more than half a billion dollars across three rounds in twenty months, the latest this june, at a reported $1.4 billion valuation. General Catalyst, D1, Lightspeed. the sharpest venture money is no longer only funding builders of vertical software. it is funding a buyer. and the structure is permanent. Beacon holds forever, the anti-private-equity pitch. which is precisely the structure for which an accumulated position compounds instead of expiring at fund term.
in march, Beacon paid eight figures for RealEstateAPI: bootstrapped, no institutional capital, property data on 150 million american homes, serving three hundred companies. not a tool that operates in a market. the data layer under one.
and Beacon doesn’t hide the logic. its pitch to founders promises domain data most teams can’t reach. sell us your company, gain access to datasets you couldn’t build alone. its founder’s frame, stated in public: as AI turns competence into a commodity, the scarce asset left is trust. trust is distribution by its human name. a channel already open, already answered. and the market Beacon is pointed at is, by its own count, the underserved industries that make up more than half of US GDP.
read that sequence twice. the newest, fastest buyer of vertical software is telling sellers that the moat is the relationship and the prize is the data behind it. what took Constellation three decades of discipline to assemble, venture capital is now trying to manufacture inside a single fund cycle. the class of buyer for these instruments is being created at venture speed, right now.
the buyer of the software is advertising the data.
that’s sight. not just rooms entered. rooms understood.
and it’s not new. the tape is longer than the AI cycle.
the tape.
Monsanto paid roughly a billion dollars for Climate Corp in 2013, to see every field it sold into. ICE paid roughly twelve billion for Black Knight in 2023, to see the life of every american mortgage. Mastercard paid $2.65 billion for Recorded Future in 2024, to see threats move before they land. Moody’s paid two billion for RMS in 2021, to own the catastrophe baselines the insurance market prices itself against.
and Verisk. an insurer data consortium that grew into a listed company. the terminal form: the panel outlived every tool around it.
the trendline compresses. two decades of tools. five years of reach. now sight, with deals landing months apart. the intervals shorten. the shelf doesn’t restock. most verticals never built a Keypoint. behind most of the economy there is nothing to acquire.
the tape terminates in a shortage. and a shortage is why the capital is already stacking behind the few vehicles that can absorb it.
the capital is already there.
General Catalyst committed $1.5 billion of a single fund to AI rollups. Thrive is raising a permanent vehicle north of a billion for the same job. Beacon, two years old, has raised over half a billion across three rounds. Metropolis, after the $1.8 billion package that funded SP+, took another $1.6 billion in november 2025. J.P. Morgan arranging a billion-dollar term loan for a parking startup.
the pressure is real, and it’s on the value-capture side. capital piled up faster than credible vehicles to absorb it.
Peter Thiel wrote in 2014: “superior distribution alone can create a monopoly, even without a better product. a better product alone cannot.”
the capital knows. the buyers know. the question is what they’re buying toward. and the answer is already visible in the purchases above.
what remains scarce?
the tools are free. the operations are commodity. ownership terminates at the value of the work being done.
what remains scarce when all three are true is what the buyers on this page are already moving toward. not the software. not the operation. the informational advantage the distribution creates. who is churning, who is growing, whose margins are compressing, where the breaches are landing. the layer that sees the market through the work.
the smartest operators will stop monetizing the user entirely, because friction slows distribution, and distribution is the sensor grid. the user isn’t the customer. the user is the instrument.
that is the third level. chapter II names it precisely.